Case Study
Partnering for a client’s success
A sales enablement partner needed digital learning they could not build in-house. I delivered it under their name, so their client saw one seamless programme.
The partner
We have a client who wants digital learning as part of a sales programme we are running. It is not our world. Can you build it?Me
That is exactly my world. Tell me about the programme, and about the people who will be learning.The partner
It is a blended programme for a telecoms business. The digital piece has to teach their people to actually use a piece of software, properly, not just poke at it.Me
Then let us not build a tour of the software. Let us build the tasks. What are the real jobs someone has to do in it?The partner
There are five that matter.Me
Five simulations, then. We capture the real software, rebuild it on screen, and walk the learner through each task as if they were doing it for real.The partner
How do we know if they have got it?Me
We measure their success:- They get it right first time, 3 points.
- Not sure? They can ask for a hint and try again, 2 points.
- Still stuck? A show me button points to the exact spot, 1 point.
No quizzes. The task is the test.
The partner
And it needs to work for people in more than one country.Me
Then we deliver it in English, French and German. The same learning, whichever language they think in.The outcome
It worked, so well that they asked us to build more. That is what partnering is for. Their client succeeds, they look good, and I am happy to be the part that stays behind the scenes.