Case Study
The fix cost them nothing but their own time.
A new client was sure their learning had failed and was ready to rebuild it. Ninety minutes later, we had found the real problem, and the fix cost them nothing at all.
The client
Help. Our learning is not working. We spent good money on it, people are not engaging, and we are starting to think we have to build the whole thing again.The client
Honestly, we are not sure that the cost of the paid audit is worth it for us.Me
Then let me take the risk off the table. If you are not happy at the end, I will not charge you for the meeting. Give me ninety minutes: we get to know your learners and what they need, we talk through the problem you have spotted and what it is costing the business, and I ask you the question that matters most, what would success actually look like here?During the Learning Audit
Me
Your learning is not broken. The content is fine. The trouble is that nobody can find it. It has been organised on your platform in a way that made sense to whoever set it up, but not to the person logging in. The categories are not obvious and the tags do not help, so the right learning is sitting right there and no one reaches it.The client
So what do we need to buy?Me
Nothing. You do not need new content, and you do not really need me. You need to recategorise and retag what you already have, so it is laid out the way a learner thinks, not the way it was built. I will suggest the categories and tags. You can do the rest.The client
We came in expecting to start again.Me
Most people do. The honest answer is usually smaller, and cheaper, than the one you were braced for.The outcome
They spent about two hours re-organising the learning against the categories and tags I suggested. No new content, no rebuild, no further fees. The problem they had been ready to throw money at began to disappear on its own. And the client who had not been sure the audit was worth paying for was glad to settle the invoice without a second thought, for a problem solved at the cost of a ninety-minute conversation and two hours of their own time.