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"We need a new platform"
Here is how the conversation actually went, and what changed because of it.
Learning Audit
The clientWe need a new learning platform. Can you help us pick one?
AndyMaybe. First, what is your current one failing to do?
The clientHonestly? We are not sure. People just are not using it.
AndyThen a new platform buys you the same problem with a new login. Let's fix the why first.
3xcompletion rates, on the platform they already owned