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Sonos
Here is how the conversation actually went, and what changed because of it.
Content Development
SonosPeople do not just buy a Sonos, they fall for it. We want every sales agent to match a customer to exactly the right product.
AndyThen we build on what already worked, and turn it into a self-service tool any retailer in the world can pick up and use.
SonosOur retailers are everywhere, and they do not all work in English.
AndyUnderstood. A bespoke learning platform, modular so each retailer takes only the training they need, localised in over ten languages.
SonosThe worst outcome is staff clicking through and forgetting all of it.
AndySo we make it stick. A fresh journey with knowledge checks, trophies and proof of learning, so people come back and actually retain it.
AndyAnd the modules teach the right questions to ask: room size, where the speaker will live, what the customer loves to listen to, not just the spec sheet.
SonosWe have years of user data from the first system. Can we use it?
AndyThat is gold. We shape the whole journey around what your users actually do, so it keeps getting better.
6,000+ usersand growing worldwide, with fresh modules and languages added regularly